Refund & Cancellation Policy

A solar project is not a purchase that completes in a moment. It runs through six stages over several weeks, and at each one a different amount of money has left the building — some of it to us, some of it to a manufacturer, and some of it to your distribution company or to the government, where nobody can get it back.

Cancellation terms therefore depend on when you cancel, not on whether you cancel. This page explains what is committed at each stage so that the terms in your agreement are legible rather than arbitrary.

Where the actual numbers live

The specific deposit, the specific refundable proportion at each stage and the notice required are set out in the written agreement you sign. They vary with system size, equipment specified and site, so a single figure published here would be wrong for most projects and misleading for the rest.

What this page commits to is the structure — what class of cost is committed when, and therefore what a fair term at each stage looks like. Read your agreement against it, and ask about anything that does not match.

Before you sign anything

A site survey costs you nothing, and creates no obligation.

You may take our proposal, compare it against others, and not proceed. There is nothing to cancel and nothing to refund, and we would rather you took the time. A company that needs you to decide in the room is telling you something.

Stage by stage: what is committed, and when

1. Setup and paperwork

After the agreement, the project begins with registration on the PM Surya Ghar National Portal, the net-metering application to your DISCOM, documentation and design work.

What is committed at this stage is largely our own labour, plus any fee actually paid to a third party. Note that under PM Surya Ghar the DISCOM's ₹1,000 processing fee is waived, and no meter-testing fee may be charged — so on a residential subsidised project there is often little or no third-party outlay yet.

This is the stage at which cancellation costs least, and it is also the stage at which most people who change their mind do so. That is expected and is not treated as a problem.

2. Procurement

Modules, inverter, mounting structure, cable and balance-of-system are ordered against your specific design.

This is the point at which the money stops being ours to return. Equipment is ordered for a named capacity, roof type and wind zone; structure in particular is fabricated for your site. Once an order is placed with a manufacturer or distributor, its cancellability is theirs to determine, not ours.

Cancellation from here carries the cost of what has actually been ordered. Where material can be returned or redeployed, that reduction is passed to you; where it cannot, it cannot.

3. Installation

Structure, modules, inverter, wiring, earthing and protection are installed and tested.

Once work has begun on your roof, labour and material are consumed and cannot be recovered. A partial installation is not a partial system — it is an unfinished one, and stopping mid-way leaves a site that has to be either completed or made safe and removed, which is itself work.

4. Post-installation inspection · 5. Commissioning and metering

Your DISCOM inspects, approves, installs the bi-directional meter and commissions the system. These stages are paced by the DISCOM, not by us.

By this point the system is physically complete and the cost is fully incurred. What remains is approval and paperwork, and the regulation bounds it: the DISCOM has 15 days after your installation certificate to sign the agreement, install the meter and commission, and it is liable to pay you ₹500 per day for delay without just cause.

6. Handover

Documentation, warranty papers and the start of the maintenance period. The subsidy is credited by government directly to your bank account after commissioning.

When the delay is not yours and not ours

Two stages of every project are controlled by your distribution company. It is worth being explicit about what happens there:

• Where the DISCOM delays, the project waits. Delay by the licensee without just cause carries ₹500 per day payable to you under the regulation — that compensation is yours, not ours, and we will help you claim it.
• Where an application is rejected for a reason within our control — a defective filing, a design that does not meet specification — that is ours to correct at our cost.
• Where an application is rejected for a reason outside both our control — for example, the transformer feeding you has reached the 80% cumulative-capacity ceiling the regulation imposes, or your sanctioned load cannot support the capacity — the agreement should say what happens, and we would expect it to unwind fairly rather than penalise you for a network condition neither party created.
• Where you have pending arrears with the DISCOM, you are not entitled to net metering until they are cleared. This is checkable before anything is ordered, and we check it.

If we are the ones who cannot deliver

If we cannot complete a project we have contracted for, you are entitled to a refund of what you have paid for work not done and material not supplied. That obligation runs in both directions, and it belongs in your agreement in the same words as the obligations running the other way.

Subsidy is not ours to refund

Central Financial Assistance under PM Surya Ghar is paid by the government into your bank account after commissioning. It does not pass through us. If a subsidy claim is reduced or refused by the authority, that is a matter between you and the scheme — though where the cause is something we did or failed to do in the filing, it is ours to put right.

How to cancel

Tell us in writing — email or WhatsApp is sufficient — and say so clearly. The date we receive it is the date the stage is assessed against. We will confirm receipt, state which stage the project had reached, itemise what has been committed, and issue whatever is refundable under your agreement.

We will not make you chase it.